Shipping Policy

Shipping Information

At OutBoardSource, we are committed to providing safe, secure, and timely delivery of all outboard motors and marine products across Australia, Oceania, and selected international destinations. Please review our shipping policy carefully before placing your order.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Custom, backordered, or special-order products may require additional handling time.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Customers will receive an order confirmation email once the order has been successfully placed.

Order Cut-Off Time

Orders placed before 2:00 PM AEST (Australian Eastern Standard Time) from Monday to Friday are processed the same business day. Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.

Handling Time

Handling and preparation time for outboard motor orders is typically:

• 1–3 business days for in-stock products
• 3–7 business days for special orders or large freight items

During peak seasons or promotional periods, handling times may be slightly extended.

Transit Time

Estimated shipping transit times within Australia are:

• Metro Areas: 2–7 business days
• Regional Areas: 5–10 business days
• Remote Areas: 7–14 business days

Transit times may vary depending on the courier, destination, weather conditions, and freight availability.

Shipping Carriers

We work with trusted freight and logistics providers to ensure secure transportation of outboard motors and marine equipment, including:

• DHL Express

• FedEx

• UPS

• TNT Express

• Australia Post

• Toll Group

• Mainfreight

• Allied Express

• Local marine freight partners

Carrier selection depends on:

• Product size and weight

• Delivery destination

• Freight requirements

• Customer-selected shipping method

Shipping Costs
Australia (Domestic Shipping)

FREE shipping within Australia on all orders over AUD $2,000

Oceania (International Shipping)

Flat rate shipping: AUD $850 per order

Applies to all eligible Oceania destinations

All shipping fees are clearly displayed at checkout before payment.

Delivery Timeframes

Estimated delivery times begin after order processing is completed.

Delivery times may vary due to:

• Weather conditions

• Customs clearance

• Remote delivery locations

• Freight scheduling delays

• Peak holiday seasons

Tracking Availability

• All eligible shipments include tracking information.

• Tracking details will be emailed to customers once the order has been dispatched.

• Freight shipments may require additional transit updates from the carrier.

• Customers can monitor shipment progress directly through the carrier’s tracking portal.

Shipping Insurance Coverage

For added protection, eligible shipments may include transit insurance coverage against:

• Loss during transportation

• Theft in transit

• Major shipping damage

If your shipment arrives visibly damaged:

1. Note the damage with the carrier immediately.

2. Take clear photos of the package and product.

3. Contact our support team within 48 hours of delivery.

Failure to report shipping damage within the required timeframe may affect claim eligibility.

Freight Delivery Conditions

Large outboard motors and oversized marine equipment may be shipped via freight delivery.

Freight delivery conditions include:

• Delivery to curbside or accessible commercial address only

• Customer must ensure delivery access for large vehicles

• Re-delivery fees may apply if delivery cannot be completed

• Liftgate services may not be available in all locations

• Some remote areas may require depot collection

Customers are responsible for:

• Inspecting freight items upon delivery

• Reporting visible freight damage before signing

• Ensuring someone is available to receive the shipment

Signature Requirements

For security purposes:

• Signature confirmation is required for most orders.

• High-value shipments may require:

  • Adult signature confirmation

  • Government-issued identification

  • Business delivery verification

Orders cannot be left unattended unless authorized by the customer and carrier.

Customs Duties & Taxes (Oceania & International Orders)

International customers are responsible for:

• Import duties

• Customs clearance fees

• VAT/GST

• Local taxes

• Brokerage fees

For Oceania countries outside Australia:

• Customs processing times vary by country.

• Delays caused by customs authorities are outside our control.

We recommend customers contact their local customs office before ordering to understand potential import charges.

Shipping Restrictions

We currently do not ship to:

• Sanctioned or restricted countries

• Military zones

• PO Boxes for oversized freight items

• Certain remote islands or inaccessible regions

Additional restrictions may apply for:

• Hazardous materials

• Fuel-related components

• Battery-powered marine equipment

Orders may be canceled if shipping restrictions prevent safe or lawful delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

• Incorrect address

• Failed delivery attempts

• Refused shipment

The customer may be responsible for:

• Return shipping costs

• Re-shipping fees

• Storage fees charged by the carrier