Refund & Return Policy

At OutBoardSource, customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.

Return Window

Eligible items may be returned within:

14 days from the date of delivery for standard products
7 days for damaged or defective items reported after delivery

Return requests submitted outside the approved return period may not be accepted.

Return Eligibility

To qualify for a return, items must:

Be unused and in original condition
Include original packaging, manuals, accessories, and documentation
Show no signs of installation, fuel use, water use, or physical damage caused after delivery
Be accompanied by proof of purchase or order confirmation

Before returning any item, customers must contact our support team for return authorization.

Unauthorized returns may be refused.

Restocking Fee

Approved returns may be subject to a 15% restocking fee for:

Customer remorse purchases
Incorrect orders placed by the customer
Refused deliveries
Non-defective returned items

The restocking fee helps cover:

Inspection
Repackaging
Freight handling
Administrative processing

Shipping charges are non-refundable unless the return is due to our error.

Damaged Shipment Process

If your order arrives damaged:

Inspect the shipment immediately upon delivery.
Note any visible damage with the delivery carrier before signing.
Take clear photos of:
- Packaging
- Shipping labels
- Damaged product
Contact our support team within 48 hours of delivery.

Failure to report shipping damage within the required timeframe may affect claim eligibility with the freight carrier or shipping insurer.

If approved, we may:

Replace the damaged item
Send replacement parts
Offer store credit
Issue a refund depending on the situation

Refund Timeline

Once a returned item is received and inspected:

Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Processing times may vary depending on the customer’s bank or payment provider

Customers will receive email confirmation once the refund has been issued.

Non-Returnable Items

The following items are non-returnable and non-refundable unless defective upon arrival:

Installed or used outboard motors
Fuel-powered products that have been operated
Electrical parts
Clearance or final sale items
Custom or special-order products
Opened maintenance kits
Lubricants, oils, and consumables
Products damaged due to improper installation or misuse

Order Cancellation Policy

Orders may be canceled before shipment processing begins.

Once an order has:

Entered freight preparation
Been palletized
Been dispatched

Cancellation requests may incur:

Freight recovery charges
Warehouse handling fees
Restocking fees

Warranty Information

Many products sold by OutBoardSource may include a manufacturer’s limited warranty.

Warranty coverage may vary depending on:

Brand
Product model
Intended usage
Country of use

Warranty typically covers:

Manufacturing defects
Mechanical faults under normal use

Warranty does not cover:

Improper installation
Neglect or misuse
Commercial abuse
Corrosion caused by poor maintenance
Accidental damage
Unauthorized modifications

Customers may be required to:

Provide proof of purchase
Follow manufacturer warranty procedures
Work with authorized service centers when applicable

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrectly supplied.
Original shipping charges are generally non-refundable.
For large freight items, customers may be responsible for arranging insured freight return shipping.

Change of Mind Returns

We generally do not accept returns for change of mind due to the nature of outboard motors (high-value, technical marine equipment).

However, at our discretion, we may consider a return under the following conditions:

The item is unused and in original condition
Original packaging is intact
Return request is made within 14 to 30 days of delivery
Customer covers return shipping costs and restocking fees (if applicable)
Restocking fee (optional, 10–20%)

Approval is not guaranteed for change-of-mind returns.

Return Eligibility

To be eligible for a return:

Product must be purchased directly from OutBoardSource
Proof of purchase is required
Item must be inspected and approved by our technical team
Serial numbers must match original shipment records

Faulty or Damaged Items

If your outboard motor arrives damaged or develops a fault:

Notify us within 48 hours of delivery (for shipping damage)
Provide photos or video evidence of the issue
Our team will assess and arrange repair, replacement, or refund if approved

We may coordinate with the manufacturer for warranty claims where applicable.

Warranty

Most outboard motors sold by OutBoardSource come with a manufacturer warranty. Warranty coverage varies by brand and model and is subject to manufacturer terms.

Warranty does not cover:

Improper installation or misuse
Lack of maintenance
Damage caused by accidents, saltwater corrosion, or modification

International Orders (Oceania Region)

For customers in Oceania (including New Zealand and Pacific Islands):

Return eligibility follows the same conditions
International return shipping costs are the responsibility of the customer unless the item is faulty
Customs duties and import taxes are non-refundable

Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, it is treated under the Returns Policy.

Contact Us

For all return, refund, or warranty enquiries:

OutBoardSource
📧 shop@outboardsource.com
📞 +61 468 108 568
📍 5 Vittorio Rd, Mernda VIC 3754, Australia