Frequently Asked Questions (FAQ)

1. What products does OutBoardSource sell?

OutBoardSource specializes in the sale of high-quality outboard motors suitable for recreational, commercial, and professional marine use. We supply a range of trusted brands and engine sizes to customers across Australia and Oceania.

2. Do you deliver across Australia and Oceania?

Yes. We provide nationwide delivery across Australia and international shipping throughout Oceania, including New Zealand and selected Pacific Island regions. Delivery times vary depending on location and product availability.

3. How long does delivery take?

Australia (major cities): 2–7 business days
Regional Australia: 5–12 business days
Oceania regions: 7–21 business days

Delivery times may vary depending on customs clearance and courier schedules.

4. Do your outboard motors come with a warranty?

Yes. Most outboard motors include a manufacturer warranty, which varies depending on the brand and model. Warranty coverage typically includes manufacturing defects but does not cover misuse, improper installation, or accidental damage.

5. Can I return an outboard motor if I change my mind?

Due to the technical nature and high value of outboard motors, we generally do not accept change-of-mind returns. However, returns may be considered if the product is unused, in original packaging, and approved within our return policy guidelines.

6. What should I do if my order arrives damaged?

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photos or videos of the damage
Our team will assess the issue and arrange a replacement, repair, or refund if applicable

7. How do I know which outboard motor is right for my boat?

Our team can assist you in selecting the right motor based on:

Boat size and weight
Usage (recreational or commercial)
Fuel efficiency requirements
Power and performance needs

8. What payment methods do you accept?

We accept secure payment methods including:

Credit and debit cards
Bank transfers
Other secure online payment options available at checkout

All payments are processed through secure third-party payment gateways.

9. Do you ship internationally outside Australia?

We primarily serve Australia and Oceania regions. For other international locations, availability depends on product and shipping regulations. Please contact us to confirm eligibility.

10. Are your outboard motors brand new?

Yes. All outboard motors sold by OutBoardSource are brand new unless clearly stated otherwise. Each unit is supplied with manufacturer packaging and documentation where applicable.

11. Do you provide installation services?

We do not provide direct installation services. However, we can guide you and recommend qualified marine technicians in your area for safe and proper installation.

12. How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.

13. How can I contact customer support?

You can reach us anytime:

OutBoardSource
📧 shop@outboardsource.com
📞 +61 468 108 568
📍 5 Vittorio Rd, Mernda VIC 3754, Australia