Shipping Policy

At Outboard Source, we are committed to providing reliable and transparent shipping services to customers throughout Australia. Please review our shipping policy below before placing your order.

Shipping Coverage

We currently ship all products to customers across Australia.

Order Processing

• Order Cut-Off Time: 2:00 PM AEST (Monday – Friday)

• Orders placed before the daily cut-off time will begin processing on the same business day.

• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Handling Time

• Handling Time: 1–3 business days

During this time, we verify your order, prepare your items, complete quality checks, and securely package your shipment before dispatch.

Transit & Delivery Time

Once your order has been dispatched, estimated delivery times are:

Please note that delivery estimates may vary depending on your location, courier availability, weather conditions, or other circumstances beyond our control.

Shipping Costs

We charge a flat-rate shipping fee of AUD $195 on all orders delivered within Australia.

There are no hidden shipping charges. Your shipping cost will be clearly displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information. You can use this information to monitor your shipment until it reaches your delivery address.

If you have not received your tracking details within 3 business days after placing your order, please contact our customer support team.

Delivery Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Outboard Source is not responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information provided by the customer.

If a shipment is returned to us because of an incorrect address or failed delivery attempts, additional shipping fees may apply for re-delivery.

Delays

While we strive to deliver every order within the estimated timeframe, unforeseen circumstances such as:

• Severe weather

• Public holidays

• Remote delivery locations

• Courier operational delays

• High seasonal demand

may affect delivery schedules. We appreciate your patience should any delays occur.

Damaged or Missing Shipments

If your order arrives damaged or appears to be missing items, please contact us within 48 hours of receiving your package. Include your order number and photographs of the packaging and products so we can investigate and resolve the issue promptly.