Operating Entity: Outboard Source Pty Ltd | ABN: 45 678 901 234 | Effective Date: March 2026 | Coverage: Australia Nationwide

At Outboard Source, we specialize in supplying brand-new marine engines and outboard motors across Australia. Because outboard engines range from small portable units (2.5HP–15HP) to heavy industrial machinery weighing up to 350kg+ (40HP–300HP+), specialized freight carriers and handling protocols are used to ensure safe, fully insured delivery to your door or local commercial dock.

Key Merchant Transparency Guarantee

This Shipping Policy outlines all handling times, transit schedules, freight fees, and unloading requirements prior to purchase. There are no hidden freight fees at checkout or post-purchase surcharges.

1. Service Area & International Shipping

• Domestic Coverage: We ship to all Australian States and Territories, including metro, regional, and remote agricultural/coastal areas.

• International Shipping: We do not ship internationally outside of Australia. All orders must have an Australian delivery address.

2. Order Processing & Transit Timelines

Total estimated delivery time consists of Handling Time (preparing, crate inspection, freight booking) plus Transit Time (carrier shipping duration):

• VIC / NSW / ACT (Metro): Handling Time 1–2 Business Days | Transit Time 2–4 Business Days | Total: 3–6 Business Days

   

• QLD / SA / TAS (Metro): Handling Time 1–2 Business Days | Transit Time 3–5 Business Days | Total: 4–7 Business Days

   

• WA / NT (Metro): Handling Time 1–2 Business Days | Transit Time 5–8 Business Days | Total: 6–10 Business Days

   

• Regional & Remote Australia: Handling Time 1–2 Business Days | Transit Time 7–12 Business Days | Total: 8–14 Business Days

   

Note: Order cutoff time for processing is 2:00 PM AEST (Monday to Friday). Orders placed after cutoff or on weekends/public holidays begin processing on the next business day.

3. Shipping Rates & Freight Calculations

Freight costs are calculated transparently at checkout based on total item weight, dimensions, and delivery postcode. Below is our standard fee matrix:

• Accessories & Small Parts (< 10kg): $15.00 Flat Rate (Metro) | $25.00 Flat Rate (Regional) | Australia Post / Express Courier

   

• Portable Outboards (2.5HP – 20HP | < 55kg): $89.00 Flat Rate (Metro) | $149.00 Flat Rate (Regional) | Standard Parcel / Freight Courier

   

• Mid-Range Outboards (25HP – 90HP | 55kg – 170kg): $249.00 Flat Rate (Metro) | $389.00 Flat Rate (Regional) | Heavy Freight / Palletized Crate

   

• High-Horsepower Outboards (100HP+ | 170kg+): $399.00 Flat Rate (Metro) | $599.00 Flat Rate (Regional) | LTL Freight + Tailgate Unload Included

   

4. Heavy Freight & Delivery Unloading Requirements

Heavy engines (40HP and above) are shipped in reinforced wooden crates secured on heavy-duty pallets. Due to weight regulations, specific unloading rules apply:

• Tailgate Delivery (Residential / Non-Forklift Addresses): If your delivery address does not have a forklift or loading dock, we dispatch a specialized freight truck equipped with a hydraulic tailgate lift to safely lower the engine crate to ground level. Tailgate service is included in the heavy freight charge calculated at checkout.

• Commercial Dock / Forklift Delivery: If delivering to a commercial marine yard, workshop, or business address with a forklift, standard LTL freight applies.

• Depot Pickup Option: If preferred, customers can elect to pick up their palletized outboard engine directly from their nearest local freight carrier depot free of extra depot handling charges.

Important Delivery Preparation Requirement

The driver will lower the crate onto your driveway or flat hard surface (concrete/asphalt). Drivers are not permitted or equipped to maneuver heavy crates over grass, gravel, stairs, or inside residential structures. An adult aged 18+ must be present to sign for delivery.

5. Order Tracking & Dispatch Notifications

Once your order is processed and collected by the freight carrier, you will receive an automated dispatch notification via email containing:

1. The name of the freight logistics partner (e.g., Mainfreight, Northline, Toll, TNT/FedEx Heavy).

2. Your unique Consignment Tracking Number and active tracking portal link.

3. Estimated date of arrival and carrier contact details to coordinate delivery day access.

6. Freight Inspection & Transit Insurance

All shipments dispatched by Outboard Source are 100% fully transit insured against loss or physical damage during transit.

Inspection Protocol Upon Arrival: Before signing the driver’s delivery docket or electronic device, carefully inspect the outer wooden crate or packaging for visible structural damage (broken timber, severe impact marks, tipping). If damage is visible:

• Note “Damaged Crate – Subject to Inspection” on the proof of delivery docket.

• Take immediate photo/video evidence of the unopened crate.

• Contact Outboard Source Support within 48 hours at shop@outboardsource.com. We will process an immediate insurance claim and arrange repair or replacement.