Returns & Refunds Policy

At Outboard Source, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refunds Policy carefully before requesting a return or exchange.

Return Window

We offer a 30-day return window for eligible products.

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must be:

New and unused
Uninstalled
In its original packaging
Complete with all accessories, manuals, and documentation
In resalable condition

Return Eligibility

We accept returns on new, unused products only.

To be eligible for a return, your item must:

Be returned within 30 days of the delivery date.
Be unused, uninstalled, and in its original condition.
Include all original packaging, manuals, accessories, and documentation.
Not show signs of use, damage, modification, or installation.

Products returned outside the return window or not meeting these conditions may not be eligible for a refund.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns for:

Products that have been used, installed, or modified.
Items damaged due to improper installation, misuse, accidents, or neglect.
Products returned without original packaging or missing accessories.
Special-order or custom-built items (unless faulty or required under Australian Consumer Law).

How to Request a Return

To begin a return, please contact our customer support team before sending any item back.

Please include:

Your order number
Your full name
A description of the reason for the return
Photos of the product (if damaged or defective)

Once your request has been reviewed and approved, we will provide return instructions.

Returns sent without prior approval may experience processing delays.

Return Shipping

Unless the item is defective, damaged, or supplied incorrectly, customers are responsible for the cost of returning the product.

We recommend using a tracked and insured shipping service, as Outboard Source cannot be responsible for items lost or damaged during return transit.

Exchanges

We are happy to exchange eligible products within 30 days of delivery if:

The item is new and unused.
It remains in its original packaging.
It meets all return eligibility requirements.

Replacement items will be shipped after we have received and inspected the returned product.

Restocking Fee

No restocking fee applies to approved returns that meet the conditions outlined in this policy.

If a returned item does not meet our return requirements, we reserve the right to refuse the return or return the item to the customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging
A description of the issue

We will investigate the matter promptly and, where appropriate, arrange a replacement, exchange, or refund at no additional cost.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds are processed to the original payment method.
Refund processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or the product is defective.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair, or refund where required by law, including where goods are faulty, significantly different from their description, or fail to meet acceptable quality standards.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

OutBoardSource Ltd

Address: 5 Vittorio Rd Mernda VIC 3754 Australia

Phone: +61 468 108 568

Email: shop@outboardsource.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM AEST

Saturday – Sunday: 11:00 AM – 4:00 PM AEST

We are committed to providing prompt, fair, and transparent service for every customer.